Delivery Information Delivery Information
Delivery Information
Standard delivery
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All online internet orders have a set delivery charge of £19.00. This is per delivery, not per item. All items ordered are delivered to your door.
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All orders place in store will have a number of delivery options available, including delivery to your door only, delivery to your room of choice and/or arranging to take away and dispose of, your old bed or mattress (please ask in store for details).
When you have place the order, you will receive an email from us acknowledging that we have received your order and have started to process it. Once your order has been processed we will send you an order acknowledgement by email confirming your details and the products you have purchased. Please take time to carefully check your details, if you find any errors please reply by email or contact our central sales office on 01792 771012.
As soon as your goods are available for dispatch our delivery team will contact you directly and arrange a convenient day for delivery to your home.
All products will require some form of home self assembly which is the customer’s responsibility.
We are able to deliver daily across South Wales and the whole of the UK.
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Set out below are details our policy on Distance Selling for goods purchased online only :
1. Our company name is DT Two Limited trading as Dreamtime Beds.
2. Our main trading address is Unit 11 Beaufort Court, Beaufort Road, Plasmarl, Swansea SA6 8JG.
We can be telephoned on 01792 771012 or you can use our Contact Us page to send us an enquiry.
We can be emailed directly on dreamtimebeds1@btconnect.com
3. All prices shown on this website include all taxes. Delivery charge is £19.00.
4. We do not ship outside of Mainland United Kingdom.
5. Payment for goods via this website can only be made using major credit/debit cards through our Secure Sage Pay payment processing system.
6. You will be advised by e-mail when your order has been confirmed as accepted.
7. Dreamtime beds are not responsible for e-mails not being delivered to you nor do we accept responsibility for the failure of receipt of e-mails you may send to us.
8. We will advise, wherever possible, of any potential delays to orders but we have a policy of trying to ensure full satisfaction of all ordered goods within 30 days of the date you place your order. We cannot be held responsible for delays in delivery due to postal services, courier services, industrial action or delays in receipt of goods from suppliers.
9. You have a right to cancel your order by contacting us via email or telephone within 7 days of the date you received delivery of the goods purchased but you must arrange secure return of the goods. This policy is subject to the following criteria:
- The goods supplied must be returned with their original packaging and be unused and undamaged.
- We reserve the right to only issue a partial refund if we deem the goods returned to be in a used or damaged condition that would impact the possibility of their future sale.
- Refunds for returned goods can take up to 14 days to process.
- All delivery charges are non refundable, as they are charged as seperate service that has been carried out.
10. Prices shown on this website are offers of sale and we reserve the right to refuse an order in the event of a pricing error.
11. All products offered are subject to availability.
12. If the goods you order are not available and will not be available within a 30 day period we reserve the right to contact you and offer a suitable alternative product which you have the right to refuse. In the event of you refusing the alternative product we will give a refund of the amount applicable to your ordered item, in full.
13. Failed deliveries may incurr another carriage charge.
